Customer Satisfaction Survey

We appreciate your business and value your comments.

Please complete this survey. Press tab and click on the appropriate box to select your response, or click on the text field and type in your response. Once completed, click on the submit button and your responses will be recorded. All information will remain confidential.

Overall Customer Satisfaction

What is your current level of satisfaction with WPI Salem's products and services?
Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied

Has your company recognized benefits as a result of doing business with WPI Salem?

Yes

How likely would you be to use WPI Salem again?

Very Likely

Likely

Unlikely

Will not use again

How likely would you be to recommend WPI Salem to another company?

Very Likely

Likely

Unlikely

Will not use again

When researching a vendor, how did WPI Salem compare to our competitors on the following criteria?

Professionalism:	Experience:	Expertise:	Quality:
Excellent	Excellent	Excellent	Excellent
Very Good	Very Good	Very Good	Very Good
Good	Good	Good	Good
Fair	Fair	Fair	Fair
Poor	Poor	Poor	Poor

Product Features:	Responsiveness:	Price:	Timeliness:
Excellent	Excellent	Excellent	Excellent
Very Good	Very Good	Very Good	Very Good
Good	Good	Good	Good
Fair	Fair	Fair	Fair
Poor	Poor	Poor	Poor

Product Level Satisfaction

Were you satisfied with the final product?

Very Satisfied

Satisfied

Dissatisfied

Very Dissatisfied

Did the design of the product meet your needs?

Yes

How would you rate the quality of the product?

Excellent

Very Good

Good

Fair

Poor

Was the product delivered on time as quoted?

Yes	No. Please explain:

Customer Service

Were you satisfied with the timeliness of the quote?

Very Satisfied

Satisfied

Dissatisfied

Very Dissatisfied

How would you rate your sales representative on the following aspects?

Friendly & Courteous	Informative & Helpful	Communication Skills	Knowledge of Industry	Overall Service
Excellent	Excellent	Excellent	Excellent	Excellent
Very Good	Very Good	Very Good	Very Good	Very Good
Good	Good	Good	Good	Good
Fair	Fair	Fair	Fair	Fair
Poor	Poor	Poor	Poor	Poor

How did you hear about WPI Salem?

Internet

Print Advertisement

Direct Mail

Trade Show

Word of Mouth

Other, please explain:

Name of Sales Person:

Name of Manufacturers Rep (if applicable):

Demographic Information

Please fill out the following information. All information will be kept confidential.

Name of Company:
Street Address:
City:
State:
Zip:
Phone:
Fax:
Email:
Web Address:
Size of Company
Industry SIC:
Products Purchased:
Dollar Volume Purchased

Please add any additional comments you feel are appropriate:

Once you have completed this survey, please select the "submit" button. Thank you.